Crash Support

Call (312) 869- HELP (4357) for crash assistance. Crashes are rare, but they do happen, and they can be scary and disorienting. Active Trans provides a 24-hour Crash Assistance Hotline: report a crash, get legal referrals, and insurance claim help. 

Steps to take when a crash occurs:

1. Seek medical attention: Your well-being is the number one priority. Never refuse paramedics' help, you might not realize how injured you are.

2. Call the police and file a report: Insist the police come to the scene of the crash and file a report. Make sure to get your copy from the officer.

3. Document all information:

     About the driver: license plate, driver's drivers license, insurance, any witness information

     Other: document injuries and damage with dated photographs, keep all medical documents and receipts (aspirin, gauze, co-pay, etc.)

4. Decideif you are going to seek legal advice: it is advised you seek legal help before speaking to or making a statement for any insurance company. Call the Crash Assistance Hotline at (312) 869-4357 for assistance in finding a lawyer or if you are considering handling the insurance claim yourself.


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